A Chicago woman accused Southwest Airlines of “overseeing” her tailoring choices this week after an airline employee temporarily stopped her from boarding a plane for wearing an “obscene” top.
In a series of tweets Tuesday, Kayla Eubanks said she was trying to board her flight from New York’s LaGuardia Airport to Midway Airport when she was stopped at the gate for wearing a dress an employee deemed it to be. obscene, obscene and offensive “.
The airline’s employees then told Eubanks that he had to cover himself if he wanted to board, according to a video Eubanks posted on Twitter.
“I really want to know why @SouthwestAir checks my clothes this way,”
Eubanks said airline employees told her “that passengers might look at me in my clothing and be offended.” She then shared a photo of her dress showing her wearing a black halter neck top, red maxi skirt and black converse.
Moments later, the flight captain met with Eubanks at the gate.
“They hate you because you look good, right?” the captain is heard in a video published by Eubanks.
In the video shared on Twitter, the captain said he was unaware of the dress code policy for customers. Then he offered to lend her one of his T-shirts.
Eubanks complied and put on the pilot’s shirt so he could get on the plane. While on his way to Chicago, however, he took it off.
When the plane landed in Midway, Eubanks was greeted by two Southwest Airlines supervisors to discuss her attire, she tweeted. One employee said her top “reveals quite a bit.” Another asked if she was wearing a bathing suit.
Eubanks was told that if she wore a similar outfit the next time she flew, she would not be allowed to board the flight.
Southwest Airlines on Saturday confirmed that the incident occurred before Eubanks boarded the flight. The company also shared its customer policy in its “Carriage Agreement”, which prohibits clothing that is considered “obscene, obscene or patently offensive”.
“Our employees have discreetly informed the Passenger of this clothing policy and have attempted to resolve the conversation before boarding,” the statement read. “She boarded her scheduled flight to Chicago. We also contacted her directly to refund her ticket as a gesture of goodwill. “
Eubanks could not be reached for comment on Saturday.