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Microsoft extends the warranty of the Xbox Elite 2 controller after hardware problems have emerged

Microsoft is extending the warranty on its Xbox Elite 2 controller following complaints about hardware issues. “We have received claims that a small percentage of our customers are experiencing mechanical problems when using the Elite Wireless Controller for Xbox Series 2,” explains a Microsoft support article. “To ensure your satisfaction, we extend the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”

The extended warranty applies retroactively, which means that anyone who has incurred repair costs for the Xbox Elite 2 controller will receive a refund from Microsoft before October 31

st. The extended warranty is a welcome change from the paltry 90 days, but comes after a series of complaints have surfaced from owners of the new Elite controller.

It is not clear from Microsoft’s support note the exact “mechanical problems” that people have faced, but The Verge have received reports of stuck front buttons or Elite 2 buttons not registering. Some have also raised issues with the left and right sticks, complaining of a drift. Windows Central reports that the Elite 2 was recently added to a list of controllers suffering from “joystick adrift” in a lawsuit seeking collective action status.

Microsoft said The Verge earlier this year he was investigating the Elite 2 controller issues, as these issues have occurred since launch a year ago. “We are aware that a small number of users may be experiencing problems with the Elite Series 2 Wireless Controller and are actively investigating with our engineering teams,” a Microsoft spokesperson said in a statement released in April 2020.

The original Elite controller was plagued with quality issues, which originally seemed to have been resolved with this second model. We were concerned if hardware problems would appear again on the Elite 2 during a controller overhaul last year, and it’s now clear that some are having problems.

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