Lightning appears to have struck twice. A week ago, Amazon was sending out emails informing those who had PS5 pre-orders that their console may not arrive on day one. Now, the e-commerce giant is relaying the same message to those who have set an alarm to get their Xbox Series X order in time.
Twitter is full of would-be Xbox Series X owners sharing their disappointing Amazon email. “We are contacting you regarding your Xbox Series X order to let you know in advance that you may not receive this item the day it is released due to high demand,” begins the note.
“We are making every effort with the supplier to acquire more inventory. We will provide further updates as more information becomes available. ”
Amazon sent an email warning in advance that Xbox Series X pre-orders may not arrive on launch day due to high demand. I can only assume Amazon is covering up in case the shipping is delayed pic.twitter.com/XbFHkAvKqW25 September 2020
This is almost identical to the wording of Amazon’s PS5 notice, only without the reassurance that the company “will make every effort to deliver the item to you as soon as possible once released”. Perhaps the semi-automatic nature of the email is a sign that Amazon is just paying attention, but it’s impossible to know at this point.
This is just the latest setback in a pre-order process that was, to put it mildly, already quite stressful. While Microsoft got off to a brilliant start compared to Sony by releasing the pre-order opening date and time, the process quickly turned into a bedlam.
Our test manager Matthew Murray outlined his experiences trying to get a unit here. “All the websites were overloaded in one way or another and they all gave us weird error messages and problems,” he said. Amazon was no exception with errors for the X series and no option to buy the entry-level S series.
The Amazon email leaves day one hopes in a difficult situation. After all, it doesn’t say they definitely won’t have a first-day car, just that “they might not”. So what do shoppers do if more pre-order options appear in the coming weeks? Do they double? Or are they just rolling the dice and hoping Amazon figuratively and literally delivers?
Although Microsoft did not follow Sony by apologizing for free pre-order for all or promising more units upfront, the company tweeted that it “expected[s] other consoles will be available on November 10. ”
We are honored by the record demand for Xbox Series X and S. Huge thanks to everyone for the enthusiasm. 🙏 If you weren’t successful today, be sure to subscribe to resellers for updates and expect more consoles to be available on November 10th. 💚22 September 2020
Given that November 10 is actually launch day, this is probably of limited consolation for those who thought they had navigated the chaos to get a day-one console. However, if you’re currently empty-handed and don’t see any more pre-order stock between now and then, it’s best to set your alarm for early November 10th.